Refund and Cancellation Policy

Last updated: 5 October 2026

Credits for DrBull's Matrix are digital and are added to your account as soon as payment succeeds. There is nothing to ship or cancel.

Unused credits

• Credits never expire.
• Unused credits aren't refunded, except in the cases below. Please check the pack before you pay.
• Credits can't be moved to another account or exchanged for cash, except as "Lost account" below explains.

We refund unused credits, to the UPI account that paid for them, when:

• we close your account for any reason other than a report from it being shared, getting around our limits, or collecting our data by automated means (Terms of Use, section 8);
• we stop the Service;
• you don't accept a change to the Terms of Use that affects your credits (Terms of Use, section 11).

Each credit is refunded at the price per credit you paid for it. Credits are used in the order you bought them, so your unused credits are the ones you bought most recently. Bonus credits from a code have no money value and aren't refunded.

A report with a proven data error

If your report showed a number that differs from the official document it came from, tell us which one. If we confirm the error, we give back what that report cost, as you choose:

• the credits it used, or
• the money you paid for those credits, at the price per credit you paid.

We also correct the data for everyone.

A report that is correct but not what you hoped for, for example because seats closed differently this year, is not an error.

A failed report

If credits were taken but no report was made because of a fault on our side, we give them back automatically. If that doesn't happen, write to us.

Payments that never became credits

These payments are returned to the account they came from, because no credits were added for them:

• Money left your account but no credits arrived. A payment that didn't complete is returned by Razorpay by itself: Razorpay says the money reaches your account in 5–7 working days. If it doesn't, write to us with your username and the payment's details from your UPI app (its UPI reference number, the amount and the time), or Razorpay's payment ID if you have it, and we will add the credits or return the payment.
• A payment we can't accept. A payment from a UPI ID already used for another account this season (Terms of Use, section 3), or a payment not made by UPI, adds no credits and is refunded automatically.

You can also raise a payment that went wrong with your bank or UPI app, or with Razorpay at razorpay.com/support.

Lost account

• If you lost both your password and your recovery code, we can't open the account. We don't hold your name or phone number to check who you are.
• We can still move its unused credits to a new account if you send the Razorpay payment ID and the UPI or bank reference for that payment.

Closed or deleted accounts

• If we close an account because a report from it was shared, because it got around our limits, or because it collected our data by automated means (Terms of Use, sections 5 and 8), its unused credits aren't refunded, as far as the law allows.
• If we close an account for any other reason, its unused credits are refunded, as above.
• If you delete your own account, its unused credits aren't refunded.

How to ask

• Write to contact@drbull.in with your username (or payment ID) and the reason. Never send your password or recovery code.
• We acknowledge within 48 hours and give you a ticket number. A payment we return is processed within 7 working days, and your bank may take a few more days to show it.